Retail B2B Integration

The Problem

Orders placed online had to be manually re-keyed into the warehouse system. Stock levels on the website were only as current as the last time someone checked — which meant customers could buy products that were already sold out, and popular items showed as unavailable when they were sitting on the shelf.

The data formats and transmission protocols were quite different between the e-commerce platform and warehouse platform, so a straightforward API connection wasn't an option. The solution needed a polling-based approach that could collect, clean, and transfer data on a regular cycle — and do the same in reverse to keep stock levels current on the website.

What We Delivered

We configured our business orchestration and integration platform to handle the data transfers automatically — collecting, cleaning, and delivering orders to the warehouse on a regular cycle, and pulling stock levels back to the website. Alert emails notify the team immediately if any transfer fails.

• Automated order flow from e-commerce to warehouse
• Automated inventory synchronisation back to the website
• Batch processing tuned for performance and reliability
• Exception alerting so problems are caught, not missed

The Result

Orders placed online now reached the warehouse automatically, with no manual re-keying and no missed orders. Stock levels on the website updated throughout the day, so customers could trust what they saw.

When something did go wrong — a malformed order, a connection timeout — the system flagged it immediately instead of failing silently. Problems that once went unnoticed for days were caught and resolved within the cycle.